The Terms

  1. These terms
    1. What these terms cover. These are the terms and conditions on which we, or a third party on our behalf, agree to supply and install the Charge Point in your home.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the installation service to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. Information about us and how to contact us
    1. Who we are. We are Auto Charge Point UK Limited a company registered in England and Wales. Our company registration number is 10915429 and our registered office is at C/O DSG, Chartered Accountants, Unit 5 Evolution House, Lakeside Business Village, Ewloe, Deeside, Flintshire, UK, CH5 3XP. Our registered VAT number is 277871548.
    2. How to contact us. You can contact us by telephoning our customer service team at 01244 560755 or by writing to us at enquiries@autochargepoint.com or Auto Charge Point, First Floor, Unit 3, Evolution, Lakeside Business Village, St. Davids Park, Ewloe, Flintshire, CH5 3XP.
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. Our contract with you
    1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you. This could be for a variety of reasons including (but not limited to) because the Charge Point is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we are unable to meet a delivery deadline you have specified.
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    4. We only sell to the UK. Our website is solely for the promotion of our services in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
  4. The Charge Point
    1. The Charge Point may vary slightly from in pictures. Any images on our website are for illustrative purposes only.
  5. Your rights to make changes
    1. If you wish to make a change to the order please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Charge Point, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).
  6. Our rights to make changes
    1. Minor changes to the Charge Point. We may change the Charge Point:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Charge Point.
    2. More significant changes to the Charge Point and these terms. In addition, as we informed you in the description of the Charge Point on our website, we may make the material changes to these terms or the Charge Point, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
  7. Providing and installing the Charge Point
    1. Delivery costs. The costs of delivery will be contained within the price for the Charge Point.
    2. When we will install the Charge Point. During the order process we will give you an estimate of when we think we will be able to install the Charge Point.
    3. Who will install the Charge Point? We have an approved list of installers who will install the Charge Point on our behalf. We will notify you of the identity of the particular installer before the install date.
    4. How long does installation take? We allocate two to three hours for standard installations. If we can’t complete on the day because of supply related problems or unexpected extra works then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted.
    5. We are not responsible for delays outside our control. If the installation of the Charge Point is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund.
    6. What happens if your electrical supply is inadequate? We can only complete the job if the electrical capacity (i.e. the main fuse) can support the additional electrical demands of the Charge Point. If the capacity is not sufficient, we might be able to de-rate the Charge Point or we may have to pause the job until your main fuse is upgraded by your electricity supplier.
    7. What happens if we find that your existing wiring is not adequate? ACP follows our Charge Point manufacturer’s and NICEIC guidelines on Electric Vehicle installations. If we can’t install in line with these guidelines then your installation will be paused and we will quote for the work needed to meet the required standards. If the existing electrical arrangements at the property are not in line with these guidelines or there is something else that makes it unsafe for us to install the Charge Point then we will quote for the work needed to meet the required standards.
    8. If you do not allow us access to provide the installation. If you do not allow us access to your property to perform the installation as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.
    9. What will happen if you do not give required information to us. We may need certain information from you so that we can install the Charge Point properly, for example, the proposed exact location of the Charge Point. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for installing the Charge Point late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    10. Reasons we may suspend the installation of the Charge Point. We may have to suspend the supply of a Charge Point to:
      1. deal with technical problems or make minor technical changes;
      2. update the product to reflect changes in relevant laws and regulatory requirements;
      3. make changes to the product as requested by you or notified by us to you (see clause 6).
    11. The Indemnity, exclusions and limitations found on our website form part of the contract so please read these carefully before entering into this contract and let us know if you have any queries before entering into this contract.
  8. Your rights to end the contract
    1. Exercising your right to change your mind (Consumer Contracts Regulations 2013). Subject to the below, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
      1. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of installation, once it has been commenced, even if the cancellation period is still running;
      2. How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your order. However, once we have commenced the installation you cannot change your mind, even if the period is still running.
  9. How to end the contract with us (including if you have changed your mind)
    1. How do I end the contract? Click here to download your cancellation form. Please print it, complete it, then return it back to us. Complete and return this form only if you wish to withdraw from the contract.
    2. How we will refund you. We will refund you the price you paid for the Charge Point by the method you used for payment.
    3. When your refund will be made. Your refund will be made within 14 days of your telling us you have changed your mind.
  10. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to install the Charge Point;
      3. you do not, within a reasonable time, allow us access to your premises to install the Charge Point.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance but we may deduct or charge you a reasonable and fair amount as compensation for the net costs we will incur as a result of your breaking the contract.
  11. If there is a problem with the Charge Point
    1. How to tell us about problems. If you have any questions or complaints about the Charge Point, please contact us. You can telephone our customer service team at 01244 536755 or write to us at enquiries@autochargepoint.com or Auto Charge Point, First Floor, Unit 3, Evolution, Lakeside Business Village, St. Davids Park, Ewloe, Flintshire, CH5 3XP.
    2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
  12. Price and payment
    1. Where to find the price for the installation. The price of the installation of the Charge Point (which includes VAT) will be the price indicated on the order pages of our website when you placed your order. We take all reasonable care to ensure that the price of the Charge Point advised to you is correct.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. When you must pay and how you must pay. We accept payment with Visa, Mastercard and American Express. You must make payment in full for the installation of the Charge Point upon placing your order, unless agreed in writing before the contract is entered into.
    4. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of National Westminster Bank PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    5. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  13. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Charge Point.
    3. When we are liable for damage to your property. We will make good any damage to your property caused by us while installing the Charge Point. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
    4. We are not liable for business losses. We supply the Charge Point for domestic, commercial and private use. If you use the Charge Point for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  14. How we may use your personal information
    1. How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
  15. Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms save for a third party installer of the Charge Point that we have instructed to perform the installation on our behalf.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to NIC EIC via their website at www.niceic.com. NIC EIC will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

Inclusions within the Contract:

ACP’s standard installation package for a domestic Charging Point covers the majority of homes in the UK and includes the following:

  • Fitting of a standard Charging Point on a brick or plaster wall, or to another suitable permanent structure.
  • Up to 15 metres (50 feet) of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the Charging Point.
  • Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.
  • The fitting and testing of electrical connections and protections required for the Charging Point.
  • An additional three way consumer unit, if required.
  • Installation of a Type C MCB and a Type A RCD in an RCBO enclosure.
  • Up to 3 metres (10 feet) of plastic conduit to conceal interior wiring.
  • A suitable earth rod to meet regulations.

Exclusions and limitations of the Contract:

  • The Charge Point must be located in your designated off-street parking area and be fixed at a height where it can’t be hit by a vehicle.
  • We can’t fix the cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused – in that case we will quote for any extra work needed.
  • We can’t, as part of the standard package, trench the cable underground or suspend it above ground – if something like this is required please talk to us so that we can give you a quote in advance.  If we find out on the day that we have to cross a garden or a pathway we may need to pause the job and quote for the extra work needed to trench the cable.
  • When you are using the Charging Point the Electrical Vehicle charging lead must remain on your property and must not create a trip hazard for you or anyone else.
  • We can’t run cable under floorboards or through ducting / ceiling voids / wall voids without a draw cord (to pull the cable through), or if the floorboards have not been lifted.  We can’t take responsibility for reinstating flooring or other building materials after the cable has been laid.
  • We are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them.
  • We are not able to work in extreme weather (i.e. heavy snow or intense rain). If it is not safe to carry on, our expert will do as much as they can and we will return at a later date.
  • If you have purchased a freestanding mount for the Charge Point to be fitted on, please be aware that there may be an additional cost for installing this.

Additional Information

Home Charge Grant for Electric Car Charging:

The Office for Low Emission Vehicles (OLEV) provides a grant for Electrical Vehicle drivers to have a Charge Point installed at their home. ACP will process and manage the application in order to claim the grant for you.

The grant is subject to a number of terms and conditions, a summary of which is provided here

Summary of OLEV Terms and Conditions:

  • Residents must provide evidence of being the registered keeper or lessee, or be named as the primary user of an eligible Electrical Vehicle or plug-in vehicle in order to be able to claim the grant.
  • Only one claim per Electrical Vehicle can be made, even if you own more than one home. However, a single customer can claim one charging point per vehicle, for up to two Electrical Vehicles.
  • A list of qualifying Electrical Vehicles is maintained at: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/681592/evhs-eligible-vehicles.csv/preview  The grant is only applicable for residential addresses with designated private off-street parking.
  • If you are not the property owner and freeholder of the building, signed written permission and a proof of address from the appropriate owner or management company must be obtained prior to installation of the Charge Point.
  • Any area where the installation of a Charge Point may affect another property owner, written permission and a proof of address from the appropriate owners must be obtained prior to installation of the Charge Point.
  • If you are the property owner and freeholder of a listed building, ACP requires listed consent from the local planning authority before an installation can take place.
  • Full details of the grant terms and conditions are available at: https://www.gov.uk/government/collections/government-grants-for-low-emission-vehicles

Customers who require additional information, or have any queries on the grant process should contact OLEV directly on: chargepoint.grants@olev.gsi.gov.uk